---
title: Close Tickets
url: https://docs.vultr.com/platform/other/tickets/close
description: Guide to closing an open Vultr support ticket using the Tickets API and reference ID.
publish_date: 2026-02-24T17:43:51.618694Z
last_updated: 2026-03-18T17:36:35.689059Z
---

# How to Close a Vultr Support Ticket

Closing a support ticket signals that the issue is resolved. The ticket moves to a **Feedback** status and automatically closes after 48 hours if no additional reply is added. Adding a reply to a ticket in Feedback status reopens it.

This guide covers how to close an open support ticket using the Vultr API.

1. Send a `GET` request to the [**List Tickets** endpoint](https://www.vultr.com/api/#tag/tickets/operation/list-tickets) and note the target ticket's reference ID.

    ```console
    $ curl "https://api.vultr.com/v2/tickets" \
      -X GET \
      -H "Authorization: Bearer ${VULTR_API_KEY}"
    ```

1. Send a `POST` request to the [**Close Ticket** endpoint](https://www.vultr.com/api/#tag/tickets/operation/close-ticket) to close the ticket.

    ```console
    $ curl "https://api.vultr.com/v2/tickets/{reference}/close" \
      -X POST \
      -H "Authorization: Bearer ${VULTR_API_KEY}"
    ```