Guide to listing, creating, rating, and retrieving Vultr support ticket replies and attachments via API.
Ticket replies enable ongoing communication within a support ticket. Each reply can include text and optional file attachments. Vultr also supports rating support replies to provide feedback on the assistance received.
This guide covers how to list replies, create a reply, rate a reply, and retrieve reply attachments using the Vultr API.
Send a GET request to the List Tickets endpoint and note the target ticket's reference ID.
Send a GET request to the List Ticket Replies endpoint to retrieve all replies for the ticket.
Send a GET request to the List Tickets endpoint and note the target ticket's reference ID.
Send a POST request to the Create Ticket Reply endpoint with the reply message in the request body.
Optionally, include a Base64-encoded file attachment in the request body.
Send a GET request to the List Ticket Replies endpoint and identify a Vultr support reply with "reviewable": "1". Note its index value, which maps to {ticket-reply-index} in the next request.
Send a POST request to the Rate Ticket Reply endpoint with a rating value and optional comment. The rating field accepts 1 for positive, -1 for negative, and 0 for neutral.
Send a GET request to the List Ticket Replies endpoint and note the target reply index and attachment index.
Send a GET request to the Get Ticket Reply Attachment endpoint to retrieve the attachment.
The response returns the file as a Base64-encoded string in the file field. To save the file to disk, extract the file value and decode it. Replace BASE64_STRING with the value from the response and FILENAME with your desired output filename.
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