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Overview
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Support Documentation

Get help with your Vultr account and products: troubleshooting, how-tos, and answers across Platform and Products.

Platform

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API

Answers on Vultr API keys: one key per account, scoping, expiry, rate limits, secure storage, and handling a leak.

Authentication

Find Vultr answers on 2FA, Google and GitHub logins, trusted devices, password resets, and locked-out accounts.

Billing

Answers on Vultr payment methods, stopped-server charges, snapshots, VAT, bandwidth caps, GPU billing, and limits.

Compliance

Answers on Vultr GDPR compliance, the Data Processing Addendum, audit reports, and data retrieval or deletion.

Preferences

Questions on which Vultr preferences you can change, if other users share them, and timezone effects on billing.

Profile

Questions about updating Vultr profile details, changing email with OAuth or SSO, and closing an account.

SSH Keys

Find SSH key answers for Vultr, from generating and securing keys to non-root logins and handling a compromise.

Sub Accounts

Browse Vultr Sub-Account answers on attaching, detaching, billing roll-up, budget caps, and user limits.

Users

Find Vultr user answers on permissions, API access, SSO providers, SSO pricing, 2FA, and Sub-Account differences.

IAM

Browse Vultr IAM answers on roles, permission policies, groups, organizations, limits, and ACL migration.

Products

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Network

Browse Vultr answers on Reserved IPs, VPC networks, DNS, Firewall, BGP, and NAT Gateway limits and behavior.

CDN

Answers to Vultr CDN questions on Pull and Push Zones, custom domains, caching, security, and API management.

Compute

Answers to Vultr Compute questions on instance IPs, snapshots, backups, resizing, migration, and boot recovery.

VKE

Answers on Vultr Kubernetes Engine pricing, upgrades, scaling, persistent storage, ingress and ETCD security.

Orchestration

Answers on Vultr backups, snapshots, custom ISOs, and startup scripts, from restore limits to region support.

Container Registry

Common Vultr Container Registry questions on plans, Docker push and pull, authentication, OCI support, and CI/CD.

Load Balancer

Find answers on Vultr Load Balancer health checks, forwarding rules, SSL, billing, and 503 or 504 errors.

Managed Databases

Find answers on Vultr Managed Databases covering replicas, scaling, migration, failover, extensions, and Kafka.

Serverless

Browse Vultr Serverless Inference answers on supported models, API keys, token pricing, security, and latency.

Storage

Answers on Vultr Block Storage limits and attachment, File System sharing, performance tuning, and archival billing.

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