Core platform infrastructure that provides the foundation for cloud services, API access, authentication, billing, and other essential system functionalities.
allows only one API key per account, with options to restrict access using ACLs or create Sub-Accounts for separate environments.
API keys provide full account access without product-specific scoping options.
API keys remain active indefinitely until manually revoked or regenerated by the user.
Explains the rate limits Vultr enforces on API requests to maintain stability and ensure fair usage across users.
does not support changing the OAuth provider (Google or GitHub) associated with an existing account after initial setup.
Explains when email verification codes are required when using Vultrs Trusted Device Security feature
Instructions for recovering Vultr account access when youve lost your two-factor authentication device using emergency backup codes.
A guide for resetting your forgotten Vultr account password through the password recovery process.
Options for contacting Vultr support when youre locked out of your account
Recovery options for regaining access to your Vultr account when youve lost access to your linked GitHub or Google authentication credentials.
does not accept Apple Pay or Google Pay as payment methods despite these options sometimes appearing in browsers or devices.
Explains Vultrs billing policy for instances that are stopped but not destroyed, confirming charges continue while resources remain allocated.
Instructions for updating your accounts tax location by submitting a support ticket for review by Vultrs team
Explains the billing policy for stopped Bare Metal servers and clarifies that they continue to incur charges while in a stopped state.
charges for stored snapshots based on their size at a rate of $0.05 per GB per month.
Explains Vultrs policy on collecting indirect taxes like VAT and sales tax in various regions, noting that these taxes are calculated at billing time rather than included in displayed prices.
maintains full GDPR compliance through strict data protection policies and security controls for processing personal information.
provides a Data Processing Addendum (DPA) for customers requiring GDPR compliance documentation.
Accessing Vultrs independently audited compliance reports and certifications through the Customer Portal for eligible customers.
A guide explaining methods for securely retrieving or permanently deleting data from your Vultr infrastructure using platform-supported tools.
Explains Vultrs dual role as both data controller and data processor under GDPR regulations depending on data type and service usage.
Learn where to find information about Vultrs data center compliance certifications and third-party security audits.
User preferences are individually maintained for each account user, with separate settings for theme, timezone, and date format.
Changing your display timezone in the Vultr Customer Portal only affects how time data is shown and does not impact your actual billing cycle.
A guide explaining how to personalize your Vultr account through available user preference settings
Email address changes for OAuth or SSO accounts must be made through the external authentication provider, not the Vultr portal.
Instructions for permanently closing your Vultr account through the Customer Portal or Support Team.
A guide explaining which personal information elements can be modified in your Vultr account settings
Explains Vultrs email verification process when updating your account email address, requiring confirmation from both old and new addresses.
Use a single SSH key to securely access and authenticate with multiple Vultr servers for simplified management.
A guide explaining how to create SSH key pairs for secure authentication with Vultr instances.
Best practices for protecting SSH private keys to prevent unauthorized server access
How to configure and use SSH key authentication with a non-root user account on Vultr instances for secure access with sudo privileges
Steps to take and security measures to implement when your SSH private key has been compromised
SSH keys provide a secure authentication method using asymmetric cryptography to protect server access from brute-force attacks and credential theft.
How to add an existing Vultr account as a sub-account to your primary Vultr account through support assistance
Explains that Vultr Sub-Accounts cannot be deleted directly but can be detached from Parent Accounts through a support request.
Sub-Account information details cannot be edited directly from the Parent Account and require Vultr Support assistance for modifications.
How to implement budget restrictions for Sub-Accounts through Vultr Support rather than directly from the Parent Account
Explains how to delegate user management permissions to additional user accounts on Vultr
SSO integration is included at no additional cost with support for major identity providers like Okta, Google, OneLogin, and Microsoft Entra ID.
offers multi-user account access with customizable permissions for delegating specific management capabilities to team members.
Learn how to enable, modify, and control API access permissions for individual users in your Vultr account.