Vultr Sub Accounts

Introduction

Vultr Sub-Accounts is an account management feature that lets you create, monitor, and manage multiple accounts attached to your Vultr account. Every sub-account is a standalone profile with the ability to deploy any type of resources with direct billing to your Vultr account. This allows you to set up an organizational structure that separates specific accounts while sharing your main Vultr account billing information in a parent-child formation.

• Parent account: Your main Vultr account that inherits billing charges for all attached sub-accounts at the end of a billing cycle.
• Child account: A Vultr sub-account with full functionality and access to all Vultr services with the ability to deploy all types of infrastructure resources. The account is directly linked to the parent account that inherits the billing charges and information.

You can use Vultr Sub-Accounts to:

• Manage the billing information of multiple accounts using a single parent account.
• Manage your organizational departments by creating separate user accounts that are directly linked to the parent account. This enhances your organization's security structure and lets different users deploy resources in separate accounts without conflicting with other users.
• Personalize and monitor the billing charges of multiple accounts using real-time from linked sub-accounts.

Create a Vultr Sub Account

1. Navigate to the Vultr Customer Portal.

2. Navigate to the Account menu item.

3. Find and click Sub-Accounts within the Other section.

   

4. Enter a new email address in the Email field to associate with a Vultr sub-account.

   

   Note: For the best monitoring results, use an email address that’s not associated with an existing Vultr Account. To adopt an existing account, please contact Vultr Support.

5. Enter your desired label in the Label field to identify child accounts by description. For example, DevOps Team.

6. Enter your desired ID value in the ID field. For example, 1 translates to the user ID 1 depending on your identification scheme.

7. Click Add Sub-Account to create your new Vultr sub-account and send an invitation email to the target email address.

8. Access your email account inbox, search, and find a new invitation email from the address: noreply@vultr.com.

   

Activate a Vultr Sub-Account

To activate a new Vultr sub-account associated with your main account, verify that you have created a new sub-account, and received an invitation email. Then, follow the steps below to complete the new Vultr sub-account activation process.

1. Open your Welcome to Vultr verification email.

2. Find and click the password reset link within your email body to access the account password setup page.

   

3. Enter a new strong password in the Password field.

4. Repeat your password in the Confirm New Password field to verify that your passwords match.

5. Check the I agree to the Terms of Service box to accept the Vultr service usage terms.

   

6. Click Reset Password to activate the new Vultr sub-account password and redirect to the Vultr Customer Portal Login page.

   Note: You should receive a Password Reset Successful alert when successful. If you are not redirected to the login page, visit the Vultr Customer Portal directly.

7. Enter your Vultr sub-account email address and password in the respective fields.

   

8. Click Log in or press Enter to log in and activate the new account.

9. When successful, verify that you can deploy resources using the Vultr sub-account.

   

10. To verify the activation status of the sub-account, access your main Vultr account.

11. Navigate to the Vultr Sub-Accounts page and verify that the new sub-account Activated value changes from No to Yes. This means the new sub-account is ready to use and actively linked with your main Vultr account.

    

Monitor the Account Billing Information

All sub-account charges are directly billed to your main Vultr account. By this structure, the main account inherits all charges incurred by a Vultr sub-account. You can monitor the real-time billing charges for each child account by viewing the sub-accounts list in your main Vultr account.

• To test the billing process, access your new sub-account. Then, deploy a Vultr Cloud Server with any specification of your choice.

1. Access the Vultr Customer Portal using your main Vultr Account.

2. Navigate to the Sub-Accounts page.

3. Verify your target Vultr sub-account billing information:

   

   • Balance: Represents the sub-account billing balance. For new accounts adopted from your account, the balance value is ZERO. A positive balance means that a payment has previously been made directly to the account to cover pending charges. A negative balance represents pre-existing charges incurred by the sub-account before adoption by your main Vultr account.
   • Pending Charges: The real-time sub-account billing charges that will be rolled up and covered by your main Vultr account at the end of each billing cycle. For example, if the sub-account user deploys a new cloud server, the real-time usage costs display in the Pending Charges section. These charges are directly billed to your main Vultr account at the end of each billing cycle.

   Note: Your Vultr sub-account billing information updates whenever new charges are incurred by the account. To set up billing limits for each sub-account, please contact Vultr Support.

Frequently Asked Questions (FAQs)

How Many Vultr Sub-Accounts Can I Create and Attach to My Account?

You can create and attach an unlimited number of sub-accounts to your main Vultr account. Upon activation, all charges incurred by each sub-account display in your billing information and are directly billed to your Vultr account at the end of each billing cycle.

What Information is Shared or Inherited by All Sub-Accounts attached to my Vultr Account?

All Vultr sub-accounts attached to your main Vultr account share the same company or organization name and your billing account as the default method of payment. To set up a company name that matches all sub-accounts, access the Vultr Customer Portal and navigate to Account > Profile > Company Name.

How Can I Delete a Vultr Sub-Account?

You cannot delete a Vultr sub-account directly. Please open a new Vultr support ticket with your target sub-account Email and ID to detach it from your account. Detaching a sub-account may not entirely delete it as a Vultr account since the account functions a standalone profile on its own. To permanently delete the sub-account, please open a new Vultr support ticket using the child account to submit a deactivation request.

How Many Users Can a Single Vultr Sub-Account Support?

Each Vultr sub-account supports an unlimited number of additional users with limited or full access to the account. In this case, an entire organization department can use a single Vultr sub-account with multiple users sharing different access privileges.

If My Vultr Account is Suspended, Do the Sub-accounts Keep Running?

Each sub-accounts is a standalone independent profile on its own that shares billing information with your main Vultr account. If your main Vultr account is suspended, you must update the billing information for each linked sub-account to keep it running. To keep the account resources running, add a new default payment method to the Vultr sub-account in case the main Vultr account is suspended.

Can I Add Existing Vultr Users as Sub-Accounts attached to My Vultr Account?

You cannot add existing Vultr users directly as sub-accounts. Please contact Vultr Support to set up the necessary authorization to add existing Vultr users as sub-accounts linked to your main account. This is a standard security measure that ensures your account only adopts authorized users to share your billing information. Before adoption, verify that the existing Vultr account is accessible and able to authorize adoption requests to your main Vultr account.

Can I Restrict Sub-Accounts with Budget Caps Per Billing Cycle?

You cannot restrict sub-accounts directly in your account. Please contact Vultr Support to restrict specific sub-accounts to a specific budget per quota to meet your billing procedure and plans at the end of each billing cycle.

Can I edit the Vultr Sub-Account Information Details?

You cannot edit the Vultr sub-account information directly. Please contact Vultr support to modify the information of existing sub-accounts actively attached to your Vultr account.