Troubleshooting guide for resolving connection timeout issues when attempting to connect to Vultrs managed database services.
reference slug: products/managed-database/postgresql reference slug: products/managed-database/valkey reference slug: products/managed-database/kafka
A Connection Timed Out error occurs when your client is unable to establish a network connection to the Vultr Managed Database within the expected timeframe. This typically means that network traffic from your client is being blocked or dropped before reaching the database server.
In Vultr Managed Databases, one of the most common causes of this error is that your client’s IP address or network is not included in the database’s Trusted Sources list. Trusted Sources act as a network-level firewall, controlling which IP addresses or CIDR blocks can access your database cluster.
By default, Vultr sets Trusted Sources to allow all connections (0.0.0.0/0), but if you have restricted this list for security, ensure your client IP or network range is included. If your client’s IP address or the CIDR block representing your network is missing, add it to the Trusted Sources list and save your changes. For details on configuring Trusted Sources, see the dedicated guides for MySQL, PostgreSQL, Valkey, and Apache Kafka®.