Vultr DocsLatest Content


Billing

Updated on 12 September, 2025

Manage your Vultr accounts financial aspects including payments, limits, usage tracking, and billing settings.


A guide explaining how to add funds to your Vultr account using various payment methods.
Learn how to view and request changes to your Vultr account resource limits and billing thresholds.
A dashboard feature that displays total data transfer statistics for your cloud resources across billing cycles.
A comprehensive record of your account transactions, including charges, payments, and credits, with options to view and export invoices in PDF or CSV formats.
A comprehensive resource addressing common questions about Vultr account billing, payments, and related financial matters.

Support Documents

How Can I Add a Promotional Code?

A guide explaining how to apply promotional codes through the Gift Code section of the Vultr Customer Portal.

How Can I Claim Tax Exemption?

A guide explaining the process for submitting valid tax exemption requests for eligible organizations.

Why Can’t I Pay With My PayPal?

Explains why PayPal payments may fail on Vultr and outlines the requirement for a valid backup funding source to complete transactions.

How Is My Tax Location Determined?

Explains how Vultr determines your tax location based on your accounts billing address and primary payment method.

Is Pricing the Same in All Vultr Data Center Locations?

Explains Vultrs pricing consistency across data centers and factors that may cause regional variations in service costs.

Where Can I View the Complete Pricing for All Vultr Products?

Find comprehensive pricing information for all Vultr products and services on the official Vultr Pricing page.

Why Do I Need to Enter a Payment Method?

Explains why Vultr requires a payment method for account verification and platform security before allowing resource deployment.

What Time Zone Does Vultr Use for Invoice Timestamps?

Vultr uses UTC for invoice timestamps since January 1, 2017, while older invoices display times in US Eastern Standard Time (EST).

Why Was My Credit Card Declined?

Explains common reasons for credit card declines when purchasing Vultr services and troubleshooting steps to resolve payment issues.

Why Is There a Small Charge After Adding My Credit Card?

Explains the temporary authorization hold placed on credit cards when added to Vultr accounts for verification purposes.

Can I Change My Account's Tax Location?

Instructions for updating your accounts tax location by submitting a support ticket for review by Vultrs team

How to View Remaining Account Credit

Learn how to check your remaining account credit balance on your Vultr account.

Do Stopped Bare Metal Servers Incur Charges?

Explains the billing policy for stopped Bare Metal servers and clarifies that they continue to incur charges while in a stopped state.

Does Vultr Charge for Stored Snapshots?

Vultr charges for stored snapshots based on their size at a rate of $0.05 per GB per month.

How Am I Billed for My Servers?

Explanation of Vultrs billing system for server products including Cloud Compute, Optimized Cloud Compute, Cloud GPU, and Bare Metal services.

Does Vultr Support Local Currency Invoicing?

Invoices are issued exclusively in USD with no support for local currency billing.

Are Stopped Instances Still Billed on Vultr?

Explains Vultrs billing policy for instances that are stopped but not destroyed, confirming charges continue while resources remain allocated.

How Do I Add an Authorized Billing User?

How to add a user with billing permissions to your Vultr account for delegating payment responsibilities

How Can I Manage My Payment Methods?

A guide explaining how to manage multiple payment methods in the Vultr Customer Portal, including default and backup payment designations.

How Are GPU Products Billed Differently?

Explains the unique billing structure for Vultr GPU products compared to standard compute instances.

How Are Vultr Load Balancers Priced?

Explains the pricing structure for Vultr Load Balancers, including monthly costs and bandwidth charges.

How Do I Arrange Payment via ACH or Wire?

Instructions for arranging payment to Vultr via ACH or wire transfer methods with proper account identification.

How Is Object Storage Billed?

Explains how Vultr Object Storage billing works based on storage usage and outbound data transfer

How Much Does DDoS Protection Cost?

DDoS protection service pricing details and coverage information for Cloud Compute instances.

Is a Windows License Included in the Monthly Price?

Windows licenses are not included in Vultrs base monthly price and require an additional fee based on your selected Compute plan.

What Documents Are Required for Proof of Tax Exemption?

Documentation requirements for validating tax exemption requests on Vultr accounts

How Much Does It Cost to Enable Automatic Backups?

Pricing details for enabling Vultrs automatic backup service for your instances.

What Happens When I Upgrade My Server?

Explains the server upgrade process, including resource changes, potential downtime, and what to expect during the transition.

What If I'm Unable to Pay My Invoice?

Explains the consequences of unpaid invoices and outlines the actions Vultr may take regarding account suspension or termination per their Terms of Service.

What Is Vultr's Refund Policy?

Explains Vultrs no-refund policy for all services provided on the platform.

Why Do I See an Unexpected Charge on My Invoice?

Explains why unexpected charges may appear on your Vultr invoice and how to review your billing history for clarification.

Does Vultr Collect VAT or Sales Tax?

Explains Vultrs policy on collecting indirect taxes like VAT and sales tax in various regions, noting that these taxes are calculated at billing time rather than included in displayed prices.

Are Apple Pay or Google Pay Accepted on Vultr?

Vultr does not accept Apple Pay or Google Pay as payment methods despite these options sometimes appearing in browsers or devices