Why Do I See an Unexpected Charge on My Invoice?

If you notice a charge you weren’t expecting on your invoice, start by reviewing your account’s Billing History. Your invoice reflects all active services, usage-based charges, and any applicable taxes or fees.

Common reasons for unexpected charges include:

• Running services: Charges continue to apply to active instances, storage volumes, load balancers, and other resources, even if they’re not in use unless destroyed.
• Hourly billing: Usage-based services are billed hourly and accumulate charges based on uptime and resource consumption.
• Bandwidth overage: If you exceed your plan’s monthly bandwidth allowance, overage fees are applied.

To help investigate, you can download your invoice in PDF or CSV format for a detailed breakdown of services. If you still have questions, open a support ticket for further assistance.